Refund & Cancellation Policy

At klauss.in, customer satisfaction is our priority. Please read our refund and cancellation policy carefully before placing an order.

Order Cancellation

• Orders can be cancelled only before they are shipped.
• Once the order is dispatched, cancellation requests will not be accepted.
• To request a cancellation, please contact us as soon as possible via our Contact Us page.

Returns & Exchanges

We offer returns or exchanges under the following conditions:

• The product must be unused, unwashed and in its original condition.
• Return or exchange requests must be raised within 7 days of delivery.
• Products damaged due to misuse or normal wear and tear are not eligible.

Refund Process

• Once the returned product is received and inspected, we will notify you.
• Approved refunds will be processed within 5–7 business days.
• Refunds will be credited to the original payment method.

Non-Returnable Items

• Items purchased on sale or clearance (unless damaged).
• Gift cards or promotional items.